Cancellation & Refund Policy

1. Subscription Plans

Connect2Rent offers digital subscription passes for property owners (Basic ₹149/mo, Premium ₹499/mo) and tenants (Tenant Pass ₹149/mo). Digital feature access is granted immediately upon successful payment verification.

2. Refund Eligibility

- Duplicate / Technical Charges: If your account was charged twice due to a payment gateway error, full refund will be processed within 5-7 working days.
- Unused Subscriptions: If digital access was not activated due to a technical glitch, a full refund or plan extension will be issued upon request.
- Used Access: Once owner contact details or listing quota features have been utilized, refunds are non-issuable.

3. Cancellation Process

You may cancel plan renewal at any time through your Account Settings or by emailing support@connect2rent.com.

4. Refund Processing Time

Approved refunds are credited back to the original payment method (Credit Card, Debit Card, UPI, or Net Banking) within 5 to 7 business days.